Premier Carewaiting Limited

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received personalised support, which was in accordance with their preferences and choices. People were protected from discrimination within the service. Quality assurance systems were in place to ensure people received safe and personalised support. Quality monitoring systems were in place to ensure peoples and relatives feedback were sought to make improvements to the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives told us the service was well-led and people were cared for well by staff. A person told us, "They [Premier Carewaiting Limited] are very good and I don't have any problems with the carers or manager. I am quite happy with them." A relative commented. "Its very good. I would recommend them [Premier Carewaiting Limited] to anyone." People and relatives told us they received personalised care when being supported by staff. A person told us when asked if they received personalised care, "Yes, I do every day," A relative commented, "Yes, mum does have personalised care."

Quality assurance systems were in place to ensure people received safe care and support. This included regular audits on care plans to ensure people received personalised support and audits on medicine management to ensure medicines were being managed safely. Spot checks were also carried out regularly to ensure staff were competent to carry out their roles safely and regularly. Feedback was provided to staff on outcomes of spot checks as part of their development. Quality monitoring systems were in place to obtain feedback from people, relatives and staff. Surveys had been sent to people and relatives to attain feedback on care delivery, the results were positive. Feedback were sought from staff as part of staff meetings and supervisions to improve the running of the service. Care plans were personalised based on peoples preferences and choices. Staff had a good understanding of the ethos of the service and were clear about their responsibilities. They understood their roles and told us they were supported by the management team. Where people had any cultural or religious needs, these were recorded to ensure staff were aware of them. Staff had a good knowledge of people’s beliefs and cultural needs and ensured these were met. Staff had been trained on equality and diversity. A equal and diversity policy was in place. People were protected from discrimination within the service. Staff understood that racism, homophobia, transphobia or ageism were forms of abuse. They told us people should not be discriminated against because of their race, gender, age and sexual orientation and all people were treated equally.

Staff told us that the service was well-led and they enjoyed working for the service. A staff member told us, "I like working for them. [Registered manager] is a very good manager, she helps me and encourages us to work with her." The registered manager told us they continuously get feedback from people and staff to ensure both are supported well.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.