- Dentist
Bupa Dental Care Accrington
Assessment report published 8 April 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 10 March 2026.
We found the practice had met all regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
BUPA Dental Care, Accrington is part of Xeon Smiles UK Limited, a dental group provider owned by BUPA. The practice is in Accrington, Lancashire and provides some NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available near the practice. The practice had 4 treatment rooms. At the time of our inspection, there was a total of 15 staff, of which there were 4 dentists, 8 dental nurses, 1 of whom was a trainee and 2 who covered reception, 1 dental hygienist and the practice manager. There was also a member of cleaning staff working at the practice. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 2 dental nurses, 1 receptionist and the practice manager.
People's experience of this service
On the day of our inspection, we reviewed patient feedback from a number of sources. This included on-line feedback, feedback gathered in patient surveys and from patients’ comments, complaints and compliments. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients commented on clear information provided by clinicians to help them make an informed choice about their treatment and any associated costs.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.