- Care home
Chetwynd House
Assessment report published 23 December 2025
Contents
Ratings
Our view of the service
Date of assessment: 21 to 27 October 2025. Chetwynd House is a residential care home providing support to adults of all ages including people living with dementia. At the time of the assessment, the service was supporting 68 people with their personal care needs.
Chetwynd House was last rated good, (published 5 November 2021). We undertook this assessment due to concerns raised about medicine management.
We found breaches of the legal regulation in relation to safe care and treatment, infection prevention and control (IPC), medicines management and quality monitoring and governance.
Medicines were not always managed safely. Despite concerns being raised by professionals who worked with the service, quality monitoring processes had not identified or improved issues with medicine over stocking and stock control records. Care plans did not reflect people’s specific health conditions or provide staff with clear and consistent guidance on how people should be supported. Staff did not follow IPC guidelines by wearing personal protective equipment (PPE) such as gloves while supporting people with nutritional needs which posed a risk of cross contamination and spread of infection.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
People's experience of this service
People and relatives we spoke with told us they were not routinely included in their care planning and reviews, however despite this, everyone we spoke with said staff knew them well and supported them in line with their wishes. People told us they felt safe living at Chetwynd House and had access to an extensive variety of activities that were meaningful and engaging. Some people raised concerns about the quality, timeliness and temperature of meals however the management team were actively working to improve the mealtime experience and people commented they had seen slight improvements already. People told us they were supported to access other professionals when needed such as GP’s and district nurses. Everyone we spoke with told us they knew how to raise concerns and would be confident to do so if the need arose.