Baldev Skills Resources Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Overall people and their relatives were complimentary about the staff that supported them. One relative told us when asked if staff were kind and caring, “They are. Lovely people all of them.” A person commented, “All good people they are.” Staff demonstrated a caring, compassionate attitude towards the people they supported and the care they provided them. One staff member commented, “I always focus on person centred care; encouraging independence by letting individuals do what they can on their own, involving them in decisions, closing doors and curtains during personal care and always speaking to them with respect. Everyone deserves to be treated with dignity.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s care records were personalised and contained information about their likes and dislikes, and how they preferred staff to support them. Staff took account of people’s strengths, abilities, aspirations, culture and unique backgrounds. People’s personal, cultural, social, religious and equality characteristic needs were understood and met. For example, where people spoke a different language the provider matched staff who could converse in their language as well as translating documents and information into their language of choice.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were encouraged to maintain their independence and make choices about their daily care and support. Care plans identified desired outcomes and included the setting of short and long-term goals. Staff encouraged people to maintain their independence and make choices about their daily care and support. One staff member told us, “I encourage them to do tasks they are confident to do themselves to maintain independence like selecting clothes of their choice, washing their pots and preparing small meals.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff felt confident to respond to people’s changing need and what action they may need to take. One staff told us, “I monitor service users vital signs such as blood pressure and temperature and report any changes to healthcare professionals. Overall people and their families were positive that the support they received. One relative told us, “They’re all good and kind and do what they can for [person].” A person commented, “If I have an early appointment for hospital they are here straight away. They’ll come and make sure I’m ready.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff from induction were provided with the skills and knowledge to feel confident to provide safe and effective support. One staff told us, “I received a full and detailed induction when I joined Baldev. It gave me the confidence I needed to get started.” Support was provided through supervision and team meetings, and staff were encouraged to develop professionally. Overall staff were positive about the support they received. One staff member told us, “I am given the opportunity to express myself as much as I want to and also guidance on how to tackle challenges that may have occurred.”