- Care home
Cambron House
Assessment report published 27 October 2026
Contents
Ratings
Our view of the service
Date of Assessment: 8 October 2026. The service is a nursing home providing support to older people, younger people, and people living with dementia, mental health conditions or physical disabilities. The home can accommodate up to 38 people. At the time of our assessment there were 30 people living at the home. We found 3 of these people had a learning disability. We asked the provider to add the service user band of learning disability to their registration. We carried out an assessment looking at all the quality statements and all key questions. Our decision to inspect the service was due to concerns we had received regarding governance, person centred care, staffing and infection prevention and control. At our last assessment the service was rated good. At this assessment the provider remained good.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We found the provider was meeting the principles of Right support, right care, right culture.
The service was a large home, bigger than most domestic style properties. Cambron House accommodates up to 38 people in 1 adapted building. This is larger than current best practice guidance. However, people with a learning disability had regular contact with external learning disability professionals.
People were safeguarded from the risk of abuse. Staff understood how to protect people and raised concerns when appropriate. The management team analysed accidents and incidents to identify trends and patterns. The registered manager continually looked for learning opportunities and made changes to improve practice. Risks associated with people's care were not always documented effectively. However, following our inspection the management team took timely actions to address concerns and mitigate risks. Checks and routine maintenance were carried out to ensure the building and equipment were safe. We identified some minor issues with the environment which the management team addressed immediately. We carried out a tour of the home and found some minor issues relating to infection prevention and control. We found some minor issues with medicine records which were thoroughly investigated following our inspection. The provider had a system in place to ensure staff were recruited safely. Staff told us they felt supported and received training and supervision sessions to carry out their role effectively.
People were supported to access nutrition and hydration, although documentation required review to accurately reflect people’s intake. We saw people’s needs were assessed prior to them moving into the home and on a regular basis. However, documentation could be improved, and reviews required more information to clearly evidence people’s changing needs had been identified.
Staff were kind and caring although at times task focused. People told us staff were friendly and approachable. People had access to an activity co-ordinator who provided and arranged social stimulation and events.
Information was provided to people and relatives and displayed throughout the home. The provider had a complaints procedure and took action to address concerns raised with them.
Staff were complimentary about the management team and told us they were knowledgeable and approachable. Staff had access to a whistle blowing procedure and raised concerns when they needed to. Staff were confident issues raised would be addressed and resolved. As part of this inspection, we identified some concerns which had not previously been identified. The registered manager took action to improve the service and gave reassurances that processes had been reviewed.
People's experience of this service
We spoke with people and their relatives to gather their views of the service. Where people had specific communication needs, we observed interactions between them, their peers and staff to help us understand the experience of people who could not talk with us.
People told us they felt safe living at the home. One person said, “The staff here are lovely. They help you a lot. If you want to know anything, you ask them. I would say there are enough staff. When I use the buzzer, they are quite quick to help." One relative said, “I think [family member] is safe here. The staff are lovely. I have not had any problem with any of them. From what I've seen, [family member] is happy enough most of the time. [Family member] has vascular dementia and can throw things sometimes but they are patient and kind with them. They [staff] understand.” People and relatives felt at ease to raise concerns if they had to. One person said, “I haven’t any complaints here, the staff are lovely and kind."
People were offered choices regarding every aspect of daily life such as meals, drinks, care routines and activities. One person said, “I have a nice comfortable room with a comfy bed, the staff never just barge in, they knock on my door before entering." Another person said, “The food is average at best. As you have seen though, they come round every morning and tell us what the options are and ask what we want."
People were complimentary about the staff. One person said, "I will say the staff are magnificent. They are very helpful, compassionate and good at their jobs.”
People told us they enjoyed the social activities provided and went out on trips. One person said, “I like to go to the garden centre, I go on Mondays and Thursdays.” One relative said, “The activities girl is brilliant, they go in and sit with [family member] and gives them hand massages and reads to them. They are great with [family member]."
People and relatives knew the registered manager and found them approachable. One person said, “I know the manager and if I had any problems, I would be able to talk to them.” A relative said, "The manager is helpful. I have no problem with any of them [staff] here. I am happy with my [family member’s] care. They [staff] update [family member’s] care plan regularly and keep me informed of any changes."