Dorset Supported Living

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last inspection we rated this key question good. At this inspection the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed and care was delivered with the aim of achieving their outcomes. Regular reviews took place with people to ensure care was personalised, and in line with people’s wishes and preferences. Care plans included all aspects of people's care and support needs.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s care plans contained information about their nutritional needs and medical conditions. Staff worked with healthcare professionals to ensure care provided was consistent and in line with best practice. Staff provided person centred support around nutritional needs, ensuring peoples independence and choice were maintained.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff told us they worked well with health and social care professionals and communicated effectively as a staff team through various systems and processes in place, such as handovers and communication books. Records confirmed the service communicated with external professionals.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to attend healthcare appointments, including annual health reviews. Staff supported people to take part in activities of their choice and encouraged their independence. Care plans in place detailed person-centred information about people’s preferences and their goals, providing direction to staff to support them appropriately.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff monitored people’s health conditions to ensure positive outcomes for people. Staff told us they recorded and reported any concerns they identified. Care plans included clear, personalised goals and guidance for staff. These were reviewed and updated regularly with people to ensure they remained current and people were supported appropriately, to enable them to achieve their goals.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were treated with respect and supported to live their lives. People told us they could make their own choices. A process was in place to carry out mental capacity assessments where required. Assessments had been completed for individual decisions. Where appropriate relatives and professionals were involved with making decisions in people’s best interests.