- Dentist
Holywell House Hinckley
Assessment report published 11 February 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 10 February 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Holywell House Hinckley is in Hinckley, Leicestershire and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 36 staff working across all 4 of the providers services, including 11 dentists, 3 oral surgeons, 13 dental nurses (including 1 trainee dental nurse), 1 dental hygienist, 5 receptionists and 3 staff within the practice management team. We gathered feedback from staff and spoke to a range of staff during our inspection.
People's experience of this service
On the day of our inspection, we reviewed patient feedback routinely collected by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “All the staff are very friendly” and “Happy and pleased with the treatment. Everyone has been very kind, friendly and welcoming.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.