- Homecare service
Destiny Nursing & Care Agency Ltd
Assessment report published 12 November 2025
Contents
Ratings
Our view of the service
Assessment activity took place between 1 and 15 October 2025. We visited the service on 1 October 2025. Destiny Nursing and Care Agency is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to people of any age, including those with dementia, mental health needs, or physical disabilities. At the time of this assessment, they were providing personal care and support to 5 people living in their own homes. This was the first assessment of this service under our single assessment framework, carried out due to the length of time since our last inspection. We announced the assessment which was completed by 1 inspector. We received feedback from 5 staff and 4 professionals. We spoke with 2 relatives.
We looked at all quality statements and identified breaches in regulations in relation to good governance.
The service had enough staff. There were systems and processes to safeguard people from the risk of abuse. People’s care plans and risk assessments contained some inconsistencies but included personalised information for staff to meet their individual needs. Staff provided dignified care and understood people’s communication needs. There was a positive culture within the service with staff feeling well supported by their manager and colleagues. There was room for improvement with the systems and processes to monitor the quality of the service, particularly around monitoring staff training and competence. The registered manager was responsive to feedback where improvements were required.
People's experience of this service
People’s relatives were happy with the service provided. They felt people were well looked after and safe and communication was good with managers. People received support from the same staff who were kind and promoted people’s dignity.
People’s relatives were happy with how medicines were managed and did not describe any issues with infection control. They were unable to give examples of staff promoting independence and examples of supporting people with activities were limited but they felt this was because people’s needs were high.
People’s care was personalised, and staff understood their needs.