- Dentist
Phoenix Orthodontics
Assessment report published 21 August 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 8 August 2025.
We found the practice had met all regulations.
We found minor shortfalls in appropriately assessing and mitigating risks in relation to emergency equipment, infection control, the control of substances hazardous to health and disability access all of which have since been addressed.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Gloucester and provides NHS and private orthodontic treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 4 treatment rooms.
At the time of our inspection, there was a total of 15 staff, of which there was a dentist, orthodontist, 6 dental nurses, a trainee dental nurse, 4 dental therapists, 2 receptionists and the practice manager.
We gathered feedback from staff and spoke to a range of staff during our inspection, including the principal dentist, 2 dental nurses and the practice manager.
People's experience of this service
On the day of our inspection saw patient feedback from 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Five out of 7 patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. Six out of 7 patients said they were involved in decisions about their care.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.