Poldent Dental Care

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found this practice was providing well-led care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

The provider had made improvements in relation to the regulatory breaches we found at our inspection on 1 May 2025.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

The provider had established effective systems and processes to assess, monitor and improve the quality and safety of the service. Their improved systems enabled them to identify where quality and safety were being compromised and to respond appropriately and without delay. The practice had contracted an external specialist risk assessment company to carry out updated risk assessments to support the manager.

There were now systems to ensure policies and procedures were followed. The safeguarding policy had been improved and additional meeting and training held to ensure these were embedded.

Processes were in place to identify and manage risks in relation to health and safety, fire safety, recruitment, ensuring the servicing of equipment at appropriate intervals and the oversight of infection prevention and control processes.

The provider had updated the incident policy and implemented systems for reviewing and investigating when things went wrong. In particular, processes to document and investigate incidents, accidents and significant events. We highlighted a retrospective review of the previously documented incidents should be carried out to identify any learning or necessary actions.

The practice had also made further improvements: Clinical audits had been improved, these now included conclusions and action plans.

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

The judgement for Learning, improvement and innovation is based on the latest evidence we assessed for the Well-led key question.