25 Devonshire Place, Dental Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff treated patients with kindness, respect and compassion. We observed positive interactions between staff and patients both in person and on the telephone. Staff displayed an understanding of patients’ needs and showed warmth and compassion to patients.

Patient feedback provided a positive view of the dental team and care provided by the practice. One patient told us, “Every member of the staff is exceptional: from receptionist to hygienist to dentists and specialists. [The principal dentist] is an extraordinary dentist. I used to be very afraid of going to the dentist before meeting them. They have completely changed my experience and makes every visit a pleasure (and I do come at least 3 times a year). I am always recommending the practice to my friends.”

Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion. One patient told us, “[The dentist] is patient and professional and always gives me advice about maintaining my teeth and gums in a healthy way.”

Patients said staff were professional, courteous, and considerate. One patient said, “I am deeply grateful for [the principal dentist] and the teams caring attitude.”

Patients felt they were treated as individuals, and their personal and cultural needs were respected. One patient told the inspection team how staff had positively impacted their dental health. Before coming to this practice, the patient had severe anxiety anytime they had to attend the dentist and would only go in an emergency. They were sure that they would lose all of their teeth. They told us how supportive staff at the practice had been. They had received treatment and instruction on how to maintain good oral health, and no longer felt anxious attending. They told us, “I was never made to feel stupid about being nervous.”

We reviewed a patient survey, which had been completed during August 2025. One hundred percent of respondents said that they were listened to and were involved in decisions about their care, and 100% felt that reception staff were welcoming and polite. One respondent had feedback that it was difficult to get an appointment with a specific dentist. The practice acted on this feedback and extended the diary for that particular dentist.

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported. Staff wellbeing was a priority for the managers of the service. They had implemented a system where all staff were encouraged to participate in stretching exercises periodically throughout the day, which was beneficial for the physical and mental wellbeing of all staff.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.