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Inspection report

Date of Inspection: 24 April 2014
Date of Publication: 30 May 2014
Inspection Report published 30 May 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We carried out a visit on 24 April 2014, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

People who used the service expressed their views and were involved in making decisions about their care and treatment. We saw evidence to confirm that people and their relatives were involved in their care planning and reviews of their care. The registered manager told us, “We have reviews every six months unless something happens so one is needed earlier. We try and make sure people’s families are involved whenever we can.”

People who used the service understood the care and treatment choices available to them. We saw that care plans had been signed to by the person or a relative to confirm they were involved in its production and understood its content.

During the inspection re-decoration of the home was taking place. A member of staff we spoke with explained, “We have a lady in a room downstairs, she loves sparkly things so we picked some wall paper that we knew she would like and showed it to her before we put it up, she loves it.”

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care. The registered manager told us, “We have informal service user meetings, they are ran by one of the supervisors, every month they will just sit in the lounge and talk about how things are going and if anyone wants anything doing differently.” We saw that alternative meals and activities had been introduced after suggestions in a recent meeting.

People were supported in promoting their independence and community involvement. A member of staff told us, “We encourage people to be as active as they can be; one lady goes to see her friend a couple of times a week, and to the charity shop every Thursday. Another person goes to stay with his parents at a weekend, other people to go to the shops.”

A person who used the service told us, “It was my birthday yesterday, I went to see my daughter; I can go where ever I want.” Another person said, “All the staff are nice to me and all the people here are nice.”