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Blackbrook House Care Home Good

We are carrying out a review of quality at Blackbrook House Care Home. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 14 May 2013
Date of Publication: 13 June 2013
Inspection Report published 13 June 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

Care plans were personalised and provided detailed guidance about how their people’s needs should be met. This included clear guidance about how people should be assisted with moving when using moving and handling equipment. There were clear instructions about the support each person liked with regard to their personal care, which included whether people preferred to have a shower or a bath.

There was evidence that people, their representatives, health care professionals and members of staff had been involved in developing and reviewing the plans. We spoke with two people who lived at the home. They confirmed that they were involved in the planning and reviewing of their care.

Each person also had a set of risk assessments. These identified hazards that people may face and where needed provided guidance about how staff should support people to manage the risk of harm.

Risk assessments and care plans were reviewed every month by members of staff to ensure they were current and relevant to the present needs of the persons. People who used the service and their representatives were offered the opportunity to be involved in reviewing their care plans at a minimum every three months.

People's health care needs were documented in their records and any contact with an external health care professional was recorded. Discussion with one person who lived at the home demonstrated people were supported to manage their own health care appointments and make their own decisions where they had the capacity to do so.

People's wishes about social and leisure activities were detailed. This included details about their working and social life. Activities and social interactions were planned around the individual wishes of each person who lived at the home. Records of resident meetings showed that each person could make suggestions about the provision of social activities and these were considered and implemented where possible. This included trips to the New Forest and the planning of a vintage car rally at the home. When we spoke with two people who lived at the home they told us that they could chose what they wanted to do. This could include spending time in the communal areas socialising with other people who lived at the home or enjoying the comfort of their own bedrooms.