- Care home
Springfield House Nursing Home
Assessment report published 6 August 2026
Contents
Ratings
Our view of the service
Our view of the service
About the service
Springfield House Nursing Home is a family owned and operated care home and is registered to provide care, nursing and support for up to 27 people.
Who the service is for
The service provides nursing care, treatment and support for older people and those living with specific health and medical conditions, including those living with dementia.
Key findings
We carried out this assessment on 24 July 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
People were supported by staff who knew them well, many of the staff working in the home had long service. They told us they were a family. Risks to people’s wellbeing and safety had been assessed and staff worked to ensure people remained well. Staff were recruited safely and had received training to enable them to carry out their role effectively. Staff told us they were supported and could rely on their colleagues. Medicines were managed safely and monitoring checks meant they were administered and stored correctly. The environment was homely and well maintained. Lessons were learnt from events that occurred within the service and learning was shared with the staff team. Staff knew how to raise concerns around safeguarding and records showed referrals were made as necessary to the local authority.
People’s needs had been assessed, and care plans were person-centred and reviewed regularly. Conversations around consent had taken place and were recorded in accordance with legal requirements. People were given choices and options about how they wished to spend their day. The provider used various ways to measure people’s general health and wellbeing including to monitor their weight, nutrition and skin integrity.
People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice, control and freedom over their lives.
Staff were kind and caring and they told us they could rely on each other for support. Staff promoted people’s independence and told us this was to ensure people lived as well as they could for as long as possible. A member of staff told us people’s, “Independence is maintained, we make sure everything is ok and we try and meet their expectations.” People’s medical and health needs were well managed and there were continuous communications with external medical practitioners.
People’s care was person-centred, and we overwhelmingly received positive comments and feedback about the standard of care at Springfield House Nursing Home. The provider worked closely and effectively with many external health and social care professionals who were complimentary about the ethos of the service. The management team and staff worked towards the best for the people who lived at Springfield House Nursing Home, to ensure everyone had a voice.
Governance systems were operating effectively to ensure the smooth running of the service. Audits and quality assurance processes in place meant the registered manager could identify shortfalls and put actions in place to remedy them or prevent reoccurrence. The provider ensured regular checks of the service which meant governance was multi-layered. The provider worked well in partnership with others and were well known and respected within the local community. A professional told us, “It’s a tremendous home, for me it’s all about the quality of the care, and they do that here.” Another said, “They are brilliant here, they are really good, it’s unique.” The registered manager and provider sought to keep up to date with progress and changes in social care and attended workshops and opportunities for sharing good practice and learning.
People's experience of this service
People told us they were happy, safe and content living at Springfield House Nursing Home, and their relatives agreed. A person told us, “I am happy and comfortable.” People were supported by staff who had been recruited safely which included all necessary checks to help ensure they were suitable to provide care and support to people. People’s medical, physical and spiritual needs were considered by the provider, and they worked to ensure people lived a comfortable life. A person said, “Staff are helping me put on weight, I do my bit and make my best effort.”
People received their medicines as prescribed; this supported them to manage their health conditions. People enjoyed their lives and participated in activities either as a group or individually. People were encouraged to have their personal belongings with them and, visitors were welcomed into the service at any time. People told us staff were kind and compassionate. Their comments included, “I am very lucky, carers are kind, they are intent on helping me”, “We are not competing, they (staff) are working with me”, “They are treating me too well”, “I am very comfortable.”
Springfield House Nursing Home had received many compliments about their care and compassion. Some comments received about the care included, ‘Thank you so much for making our relatives last few months as comfortable as they could have been. From the bottom of our hearts, thank you’ and ‘As a family we cannot thank you and your team at Springfield House enough. You made our loved ones last few months so much more comfortable and for that I will be eternally grateful.’
We observed interactions between staff, people and visitors. We found staff treated people in a kind and compassionate way and they knew people’s needs well. Relatives were complimentary about the care their loved ones received at Springfield House, telling us they found peace of mind knowing their relative was safe and well cared for.
Overwhelmingly, we received positive feedback about the service being family orientated and everyone appreciated the family connection to the service. We received praise and affection for the registered manager of the service from people and their relatives.