Park Lodge

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Requires improvement

• Caring

  Good

• Responsive

  Requires improvement

• Well-led

  Requires improvement

Our view of the service

We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.’ Park Lodge is a care home providing personal care to up to 8 people with a learning disability and/or autistic people. We undertook an assessment of the service from 20th February to 6th March 2024. At the time of our assessment there were 7 people using the service. The service was not able to demonstrate they were always meeting all of the underpinning principles of right support, right care, right culture. Legal authorisation to deprive people of their liberty had not been obtained for people who required this. The environment was not always safe. Safe food hygiene was not maintained. Staff did not have relevant information to safeguard people from abuse. There were not enough staff and they had not received all the training and support they required to meet people’s needs. The provider’s lack of oversight and poor governance meant they were not effective in taking action to keep people safe, protect their rights and provide good quality care and support. The provider was not using learning to continuously improve. People consented to their care. People were involved in planning their care and care plans reflected their needs and preferences. Staff were responsive to people's individual needs. People took part in activities and pursued interests that were tailored to them. Staff understood people well and supported their aspirations to live a quality life of their choosing, promoting their individuality and independence. We identified 6 breaches of regulation.

People's experience of this service

People were supported to live free from abuse. People liked the staff that supported them and felt able to speak to them if they had any concerns. People were involved in making decisions about how they wished to be supported to stay safe. People had choice and control about how they wanted to receive care and support from staff. People were encouraged and supported to do as much as they could for themselves, to maintain their independence. People’s family and friends were free to visit with them when they wished. People undertook activities at the service and in the community which supported their independence, health and wellbeing.