Byron Court Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were at the centre of the care at Byron Court Care Home. People told us staff were attentive and responsive to their needs and they achieved good outcomes as a result. Processes were in place to gather peoples feedback about the quality of care and action plans generated however, care plans did not always demonstrate people's involvement to show how care and support had been tailored to their needs and preferences. Staff were able to describe the barriers people faced when accessing health care services and outlined the actions they take to ensure people have equal access to the relevant services. However, records did not always show that relevant referrals were made to ensure care was planned in accordance with all relevant professionals.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff were able to discuss the barriers in health care services people experience, such as delays accessing the dentists or optician and how they always made sure they advocated on their behalf. A staff member told us, " we need to make sure peoples voices are heard regardless of their disabilities. I would expect certain levels of service if I went to the dentist/doctor or optician say, so I would expect people to have the same service". Another staff member told us, "we do try to ensure people are treated fairly. If they need their nails cut or eyes tested, we always escalate this".

Processes were in place to gather peoples feedback about the quality of care provided and reviews were undertaken to ensure the care provided was meeting people's needs. However, care planning records did not always demonstrate people's involvement to show how care and support had been tailored to their needs and preferences. Referrals to external health care professionals were not always made in timely manner. We were not assured care was consistently planned in accordance with all relevant professionals.

People and relatives told us they had good relationships with staff and , as a result, they felt empowered to provide their views on their care and treatment. People told us staff helped them to achieve positive outcomes. For example, a relative explained how their loved one had achieved positive health outcomes since moving into the home.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.