- Ambulance service
ERS Medical North East
Important:
The provider of this service changed. See old profile
Assessment report published 9 January 2026
Contents
Ratings - Patient transport services
Our view of the service
- Date of assessment: 14 and 15 August 2025.
- This comprehensive assessment was the first assessment of the service since May 2018 when the service was inspected but not rated.
- We rated the service as good.
People's experience of this service
We reviewed feedback from people who had used the service, partner organisations, local NHS trusts, including the local ambulance trust.
We saw calls and enquiries were handled quickly and efficiently with the appropriate levels of care; all call handlers were experienced and treated each enquiry with sensitivity. Positive feedback was given by those using the service, their relatives and staff at services where users were transported and handed over.