Aroma Care - Cotswold

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good.

Good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The manager told us they carried out assessments of people’s needs prior to the provision of care and records confirmed this. The assessment involved the person and their relatives where appropriate, so it captured what was important to them. Care plans and risk assessments were then developed by the manager based upon the assessment. We saw care plans in place which covered needs including communication, mobility and medicines. We also saw evidence the service carefully considered if they were able to meet people’s needs. The manager told us, “We look at the available staff and try to pick a staff member who is compatible with the person. People are called after the first visit for feedback.” The manager also explained they had in the past refused a care package for someone whose needs exceeded what the service was able to provide. The manager told us “The risks outweighed the pros. I didn't feel it was safe for staff to become involved. I didn't feel the safeguarding procedures in place were suitable.”

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The manager told us they carried out assessments of people’s needs prior to the provision of care and records confirmed this. The assessment involved the person and their relatives where appropriate, so it captured what was important to them. Care plans and risk assessments were then developed by the manager based upon the assessment. We saw care plans in place which covered needs including communication, mobility and medicines. We also saw evidence the service carefully considered if they were able to meet people’s needs. The manager told us, “We look at the available staff and try to pick a staff member who is compatible with the person. People are called after the first visit for feedback.” The manager also explained they had in the past refused a care package for someone whose needs exceeded what the service was able to provide. The manager told us “The risks outweighed the pros. I didn't feel it was safe for staff to become involved. I didn't feel the safeguarding procedures in place were suitable.”

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The manager told us they carried out assessments of people’s needs prior to the provision of care and records confirmed this. The assessment involved the person and their relatives where appropriate, so it captured what was important to them. Care plans and risk assessments were then developed by the manager based upon the assessment. We saw care plans in place which covered needs including communication, mobility and medicines. We also saw evidence the service carefully considered if they were able to meet people’s needs. The manager told us, “We look at the available staff and try to pick a staff member who is compatible with the person. People are called after the first visit for feedback.” The manager also explained they had in the past refused a care package for someone whose needs exceeded what the service was able to provide. The manager told us “The risks outweighed the pros. I didn't feel it was safe for staff to become involved. I didn't feel the safeguarding procedures in place were suitable.”

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The manager told us they carried out assessments of people’s needs prior to the provision of care and records confirmed this. The assessment involved the person and their relatives where appropriate, so it captured what was important to them. Care plans and risk assessments were then developed by the manager based upon the assessment. We saw care plans in place which covered needs including communication, mobility and medicines. We also saw evidence the service carefully considered if they were able to meet people’s needs. The manager told us, “We look at the available staff and try to pick a staff member who is compatible with the person. People are called after the first visit for feedback.” The manager also explained they had in the past refused a care package for someone whose needs exceeded what the service was able to provide. The manager told us “The risks outweighed the pros. I didn't feel it was safe for staff to become involved. I didn't feel the safeguarding procedures in place were suitable.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider had systems in place for monitoring the care provided. Daily records were kept of what support was provided during each visit, and these were reviewed by the care co-ordinator and the manager.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider had systems in place for monitoring the care provided. Daily records were kept of what support was provided during each visit, and these were reviewed by the care co-ordinator and the manager.