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Inspection report

Date of Inspection: 10 August 2012
Date of Publication: 11 September 2012
Inspection Report published 11 September 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

The provider was meeting this standard. Patient's privacy, dignity and independence were respected.

User experience

We spoke with two patients, both of whom said that they were given adequate information about the service including treatment fees. One patient said that staff treated him with respect and described staff as "friendly and professional".

Other evidence

Patients understood the treatment choices available to them because the dentist gave each patient verbal explanations about their treatment. Staff told us that patients were advised on treatment options and enabled them to make informed decisions.

Patients were given appropriate information regarding their treatment. The practice had an up to date website where information on the practice, including treatment fees were available.

Patients' diversity, values and human rights were respected. The dentist treated patients in private and with a dental nurse present. The clinic was not accessible to patients who used wheelchairs, but there were arrangements in place for such patients to be treated at an alternative practice if necessary. Staff were able to communicate with patients who spoke limited or no English because relatives or staff members acted as translators.