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Nazareth House - Manchester Inadequate

The provider of this service changed - see old profile

We are carrying out a review of quality at Nazareth House - Manchester. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 11 April 2014
Date of Publication: 9 May 2014

Overview

Inspection carried out on 11 April 2014

During an inspection looking at part of the service

We considered all the evidence we had gathered under the outcomes we inspected. We used the information to answer the five questions we always ask;

� Is the service safe?

� Is the service caring?

� Is the service effective?

� Is the service responsive?

� Is the service well led?

Below is a summary of what we found. The summary is based on speaking with people using the service, speaking with a relative, speaking with management and from looking at records.

Is the service safe?

We saw that systems were in place to protect the rights of people who lacked the capacity to make decisions about their own treatment, care and support. Senior staff were able to fully demonstrate that they had a good understanding of capacity and consent. and knew the procedure to follow in the event of a Deprivation of Liberty Safeguard being required.

Systems were in place to ensure that management and staff learnt from any complaints made.

Is the service caring?

People we spoke with were complimentary about the care provided. We were told, �Lovely, all very nice� and �Very good, no problems here�. A relative we spoke with told us, �The care is marvellous. It is really excellent�.

All staff were trained in The Six Steps to Success programme which aims to enhance �end of life care� for people.

Is the service effective?

People were assessed before they were admitted to the home to ensure their needs could be met.

People�s health was regularly assessed and monitored to ensure that their health and welfare was protected.

Specialist equipment was in place to aid comfort and help in the prevention and treatment of pressure ulcers.

Is the service responsive?

Information in the care records showed that the staff at the home involved other healthcare professionals in the care and support of people using the service.

The provider had a clear procedure in place with regards to responding to any complaints and concerns made.

Is the service well led?

There were a number of quality assurance systems in place to ensure people were cared for safely.

The service worked in partnership with other organisations to support care provision and service development.