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Inspection report

Date of Inspection: 11 May 2012
Date of Publication: 21 June 2012
Inspection Report published 21 June 2012 PDF | 54.81 KB

Overview

Inspection carried out on 11 May 2012

During a routine inspection

We visited Hillbrook Grange on the 11 May 2012. During our visit we spoke with three people who used the service and five members of staff. We also spoke with the Chairman of the Board of Directors which administers Hillbrook Grange.

None of the people we spoke with had any complaints about the way in which the home was managed. The three people we saw who used the service said that they felt safe living at Hillbrook Grange. One person who used the service said “I feel comfortable and when I am not happy they will listen.” Another said “I can tell staff if I am not happy, I have never complained there is nothing they could do better.” The third person we spoke with said “I have no complaints at all and if I did I could tell the managers.”

People told us that the meals were good and that they were given a choice at meal times. We were told by the head chef that he had a budget that enabled him to provide a balanced and nutritious diet for the people that lived at the home. We looked at the menus for the four week cycle and found them to include choices and were well balanced and nutritious.

We looked at four care files all of which were well organised and gave information that showed that peoples needs were being met. The three people we spoke with told us that their GP was called whenever necessary and would visit on the same day if required.

There was a small team of staff who were responsible for organising activities both ‘in house’ such as bingo, crafts and entertainers and trips out to places such as Llandudno and Blackpool.

Training for staff was an essential core value of the management and the staff team. This made sure that the staff group were up to date with current thinking and practice.

There were a number of different ways that the Board of Directors collected information to make sure that people were being looked after. They included meetings with the managers and staff who worked in the home; questionnaires given to both people who used the service and family members. Also individual board members, often during morning coffee, had discussions with people who lived at Hillbrook Grange in order to seek their views and opinions about the service offered.

We also contacted the Quality and Assurance team at Stockport Metropolitan Borough Council and Stockport Link. Both of the organisations told us that they had no information about the service which included any concerns.