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Inspection report

Date of Inspection: 19, 23 April 2013
Date of Publication: 29 May 2013
Inspection Report published 29 May 2013 PDF | 79.66 KB

Overview

Inspection carried out on 19, 23 April 2013

During a routine inspection

We spoke with four people who lived at Hillbrook Grange, a family member, the Registered Manager and two members of the staff team. We also talked to Stockport Social Services Quality Assurance team as part of our inspection process.

No one we spoke with had any complaints. We observed that people were relaxed and that the staff team who were on duty at the time of our visit were polite at all times.

We were also able to talk with the Director/General Manager and one of the board members.

We were told “The home is excellent, couldn’t have anywhere better;” “I am asked what I like and don’t like, I can ask to see the doctor and can go to bed when I want and get up when I want;” “I can’t really say I have any complaints; my family are made very welcome;” and “I feel quite comfortable in talking to the staff if I had any concerns or complaints.”

One of the staff team told us; “The food is fantastic, the managers never skimps on the food. We can order anything that's required and there is a good budget to work with.” Another person told us that they felt well supported and had no complaints. They also said that they felt comfortable enough to say what they thought and could speak to board members if they wished to.

We looked at three care plans and other records such as staff rotas and personnel files. All were found to be up to date and well organised.