- Homecare service
Violet Care Agency Ltd
Assessment report published 4 June 2025
Contents
Ratings
Our view of the service
Date of assessment: The assessment commenced on 25th March 2025 and concluded on 7th May 2025. Violet Care Agency Ltd – HSCA is a domiciliary care agency providing personal care to people in their own homes. At the time of inspection, the service was providing personal care to 155 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care.
The last inspection of this service was rated as Requires Improvement (Published 19 August 2023). The provider was previously in breach of the legal regulations in relation to safe care and treatment and good governance. Improvements were found at this assessment and the provider was no longer in breach of these regulations. This assessment was carried out due to the length of time since the previous rating and breaches of regulations.
During the assessment we spoke with the registered manager and received feedback from 7 care staff.
The service had systems in place to help ensure people received a good standard of care and support was managed safely. Where the provider’s governance system had identified any areas as needing further development, actions were implemented to make the changes.
The team worked with external professionals to help ensure people received the right care and any additional support.
The management team were available for people and staff providing support and guidance. Staff received training and supervision. There were regular training and learning updates.
People, relatives, and staff had opportunities to share their views. We were told the management team were responsive and helpful.
The staff team was organised to help ensure visits happened when planned for the expected time and in a person-centred way. Effective communication was in place if visits were going to be delayed.
Staff were positive about the service they provided, the management team and liked working for Violet Care Agency.
People's experience of this service
During the assessment we spoke with 10 people and 5 relatives. People were happy with the support they received and told us staff mostly arrived on time and stayed for the planned time. They told us staff and management were kind and helpful. People also said they felt safe when supported by staff. People and relatives felt confident to raise any queries or concerns with the management team and that they would be resolved.
People were assisted or prompted by staff to help ensure they had their medicines when prescribed. Staff had time to get to know people and care plans included all relevant information to ensure care was safe and person centred.