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Archived: CRI Hertfordshire Drug and Alcohol Services (Hertford)

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Inspection report

Date of Inspection: 16 October 2012
Date of Publication: 7 November 2012
Inspection Report published 7 November 2012 PDF

Overview

Inspection carried out on 16 October 2012

During a routine inspection

We spoke with two people who used the service and to three staff members, two of them volunteers, when we visited the service on 16 October 2012. People who used the service told us that they were happy with the service they received. Both people praised staff for their understanding, support and help. One person was completely happy and stated, �They are really helpful, I wish I had known about the service long before�. This person had a designated key worker who worked with them and stated that the service was, �Excellent�. Another person said that a change of key workers which they experienced caused them some problems, as they needed to: �Explain all my case over and over each time. The care plans do help, but staff cannot get to know people just from care plans.�

The manager said that First Aid training was not up to date and could not produce records that would show when the training was organised. Although staff attended a lot of specialised training related to treatment, the lack of a designated first aider on shift put people at risk.