- Care home
Silversprings
This care home is run by two companies: Care UK Community Partnerships Ltd and Care UK Care Services Limited. These two companies have a dual registration and are jointly responsible for the services at the home.
Assessment report published 22 April 2026
Contents
Ratings
Our view of the service
Date of assessment: 12 February to 23 February 2026.
Silversprings is a residential care home. This location is run by 2 companies. These 2 companies have a dual registration and are jointly responsible for the services at the home. The home provides a combination of residential, nursing and dementia care with a maximum capacity of 64 people. At the time of our visit there were 62 people living there.
People were supported by staff who generally knew them well and understood their needs. Care plans and risk assessments were in place and included relevant clinical information, such as guidance relating to falls, choking, skin integrity and medicines. People had access to healthcare professionals when needed, including GPs and specialist services, and medicines were managed safely. People told us they could ask for drinks, snacks or support when required. We observed many positive interactions, with staff addressing people by name and providing discreet support with personal care.
However, the inspection identified some areas for improvement. For example, environmental and infection prevention standards were not robust, particularly in the kitchen and dining areas, where cleanliness and hygiene were not consistently maintained. Staff were sometimes task-focused and not always visible or engaged in communal areas, particularly during mealtimes. This provider took prompt action to address this feedback.
The service listened to and acted upon complaints and incidents to continually improve care. They worked well with other professionals involved in people’s care to ensure continuity of care and equity in access.
The service had a competent leadership team that provided clear direction and supported the delivery of care that met the needs of people living there. The registered manager demonstrated compassion and a willingness to reflect and improve, and there was evidence of partnership working with health care professionals and families.
People's experience of this service
People were happy living at the home, they felt safe, they liked how their rooms were personalised to their tastes and preferences and some people had their own personal furniture which was important to them. Some people felt there was not enough staff to provide care and while acknowledging they were at times happy to wait for care, often staff were rushed. People felt staff had the necessary training to provide care and support and they understood how to use equipment required for people’s individual support needs. People’s experiences of daily life varied. While some people felt supported and reassured, others described feeling bored or lacking meaningful activity. People were not always happy with the activities; they told us they were, “Babyish” and, “Activities are similar to what a child would do.” Others felt there was not a lot to do particularly in the evenings and weekends. We reviewed the activities for two months and found activities were varied. People told us they would like to go out more, but acknowledged the weather was cold and they could go on more outings in the summer. There was a well-maintained garden which people could access from the lounge area. This information was discussed with the registered manager who confirmed the doors were opened when the weather was warmer.