LANH

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Care plans detailed people’s routines, what tasks people could do independently and what tasks they needed support with from staff.People and their relatives told us people were given choice in their day to day care. One relative told us, “They do give [person] a choice if [person] wants a wash or not.”

Relatives told us staff were caring and supported people with their preferences. One relative told us, “They [staff] always ask what [person’s] day has been like, they [staff] are young girls, I wanted [person] to have young girls around [persons] age group, they know about [persons] interests.”

Another relative told us, “They’ve [staff] gained a lot of understanding over [persons] unique needs and how to communicate with [person], they have the right approach for [person].”

The provider also told us that they were working with one family to encourage a person’s social engagement. The relative told us they were working together with the staff to find ways of encouraging the person to explore social activities outside of their home to support their wellbeing.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.