Laverstock Care Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We reviewed 1 quality statement for this key question.People told us they could have friends and family to visit without any restrictions. People were supported to be as independent as they could be whilst also being safe. Care plans were personalised and staff told us they could access them easily.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff were aware of person-centred care and the importance of promoting independence as much as possible. Leaders told us visitors were welcome at any time and the only request is if they were arriving after 8pm, to let the night staff know prior to their arrival as the home was locked.

People were able to have friends and family visit whenever they wished. We observed relatives visiting the home during mealtimes to sit with people and support them to eat. People told us they were encouraged to do as much for themselves as they could.

Leaders told us they had developed a new policy for visiting, post Covid pandemic, in line with new Government regulation from April 2024. People had their own care plans, which were personalised and had been regularly reviewed by staff. We found staff had recorded information sensitively and in a person-centred way.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.