Acacia Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Feedback from staff was generally positive and indicated staff felt able to seek support and raise concerns when needed. Some staff and relatives identified occasional staffing pressures as occupancy had increased. Leaders responded by recruiting additional staff and continuing to review staffing arrangements to support the delivery of person-centred care.

Staff told us they felt supported by leaders and were able to access guidance and support when needed. Team meetings, handovers and electronic communication systems helped staff stay informed about people's needs and changes within the service. Staff spoke positively about the support they received from leaders. One member of staff told us the registered manager was "very understanding" when they required support with a health issue.