- Homecare service
Rosemont Care Limited t/a Rosemont Care
Assessment report published 17 June 2026
Contents
Ratings
Our view of the service
Date of assessment: 19 May 2026
Rosemont Care Limited provides domiciliary care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
We undertook an announced inspection visit to the service on the 19 May 2026. We have undertaken a comprehensive inspection which means we have reviewed all the quality statements. As a result of this inspection, we have rated the service as good for safe, effective, caring, responsive and well-led and good overall.
We spoke with people who used the service, their relatives, and staff to seek their views about the service.
The service demonstrated effective safeguarding systems, ensuring people were protected from the risk of abuse. Staff were provided with clear guidance on recognising and reporting safeguarding concerns, and robust recruitment procedures ensured staff suitability.
Care delivery was person-centred, with people’s equality characteristics assessed and supported appropriately. Staff promoted independence, respected privacy and dignity, and developed positive relationships with those they supported. People had maximum choice and control, with care delivered in the least restrictive manner and in their best interests.
Staff were knowledgeable and responsive to people’s needs, including safe support with medicines and adherence to infection prevention and control procedures. Staffing levels were well managed, ensuring continuity and consistency of care.
Governance systems were effective, with regular audits and quality assurance processes in place to monitor performance and identify improvements. Feedback from people and their relatives was actively sought and used to enhance service delivery.
The management team was viewed positively, fostering a supportive and open culture. Staff reported feeling supported. The registered manager worked collaboratively with health and social care professionals to ensure coordinated, effective care.
People's experience of this service
Feedback from people and their relatives was positive about the service. People told us staff were kind, caring, and friendly. They said they felt safe when supported by staff who knew them well and understood how to meet their individual needs.
People also spoke positively about the management team. They said the staff enabled them to live safely and independently, in line with their preferences and wishes. Staff respected their right to make their own decisions and took the time to understand their immediate needs.
People said they felt listened to, which gave them confidence to express their views about the care they received, and the overall service provided. A person commented, “I'm happy with the carers, they know what they are doing, they are good carers.” Another person mentioned that they were happy with their regular carers and spoke highly of them.