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St Ives House Good Also known as East Lancashire Medical Services

All reports

Inspection report

Date of Inspection: 21 May 2013
Date of Publication: 4 June 2013
Inspection Report published 04 June 2013 PDF

Overview

Inspection carried out on 21 May 2013

During a routine inspection

Patients accessed this service by dialling the National 111 number for non emergency care. Following a telephone assessment of their medical condition they were either given advice from a doctor, given an appointment to attend an out of hours medical centre or received a doctors visit dependent upon their needs.

We looked at records held at the main office and spoke with members of the management team and three staff members. The records we viewed were up to date and accurate.

Patients were given the support they needed to make a comment or complaint. Records were clear and showed that patient's concerns or complaints had been responded to appropriately and the information was used to improve the service. We also saw a numberof 'compliments' made about the service.

We spoke with patients who used the service at one of the out of hours centres. Patients said the advice and direction they received was appropriate to their needs.