Coplands Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this assessment, we looked at 1 quality statement. For the quality statements not inspected, we used the scores awarded at the last inspection to calculate the key questions rating. The rating remains good. This meant people were supported and treated with dignity and respect. We observed positive interactions between staff and people who used the service and saw these relationships were caring and compassionate.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service ensured people were given choices. For example, the menus we reviewed offered a diverse range of meal options, providing people with a variety of choices to meet their individual needs, preferences and dietary requirements. The service also took account of people’s culture and offered foods from different backgrounds. There was a dedicated chef who catered specifically for the needs of residents who prefer Southeast Asian meals. The bedrooms we looked at were personalised, reflecting the individual choices and preferences of people who lived at the service. People were also encouraged and supported to access employment and voluntary opportunities. The service held regular resident meetings to discuss people’s views and preferences.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.