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Archived: The Clock House Medical Practice

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 21 March 2013
Date of Publication: 18 May 2013
Inspection Report published 18 May 2013 PDF

Overview

Inspection carried out on 21 March 2013

During a routine inspection

We saw how to provider ensures that the people who use the service are treated with dignity and respect. All individuals have specific treatment pathways in place that are well documented and shared between departments and professionals. The provider has not provided the staff with training on the protection of vulnerable adults, this means that staff are not aware of the signs of abuse or how to respond to allegations of abuse.

Staff are employed through a system of interview and we saw that each member had the correct checks in place and satisfactory references. The provider has a system in place to regularly assess quality and seeks feedback from people who use the service.