13 January 2014
During an inspection looking at part of the service
We carried out this follow up visit to check that the provider had taken the necessary action that ensured they now met the regulations.
We carried out this follow up visit to check that the provider had taken the necessary action that ensured they now met the regulations.
During our inspection we spoke to three patients, six members of staff, one consultant and the infection control lead. In addition four patients who were attending the service completed our patient questionnaire.
All four questionnaires showed us that people rated the service 'excellent'. We were told by one patient we spoke with 'Very happy, no complaints.'
The staff that we interviewed told us the ways in which they ensured that patients understood their treatment which meant they could make an informed decision.
We found that although the practice had a good recruitment policy, there were some gaps in the information required to be kept on staff files.
Each person that we spoke with on the day told us they could approach the staff if they were unhappy about anything.
Staff are employed through a system of interview and we saw that each member had the correct checks in place and satisfactory references. The provider has a system in place to regularly assess quality and seeks feedback from people who use the service.