Infinity Care Services Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good. At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider assessed people’s needs and choices when they started using the service. They used these assessments to develop care plans.

People using the service and their relatives told us they had met with managers to discuss their needs. Their comments included, “I have had 2 assessments by the agency, and they were thorough and professional” and “The initial assessment was completed by [the registered manager] and the care plan reflected this.”

Staff had not always had the training or information needed to provide evidence-based care to people with different needs. Whilst all staff had completed a range of training to give them introductory skills and knowledge to provide care, they had not all completed specialist training about people with a learning disability or dementia. We discussed this with the registered manager. They explained that staff who worked with people with these needs had undertaken relevant training. They had a plan to ensure all staff completed this training.

Some staff took on extra responsibilities and had completed additional training. For example, supporting people with specialist equipment and understanding best practice for identifying deterioration in people’s health or conditions. These staff were assigned to care for people who had more complex needs or were identified as being more at risk.

Staff worked well with each other to share information and provide continuity of care. The provider had systems for staff to record any changes or information about people’s wellbeing. Managers held regular meetings with staff to discuss the service.

Relatives told us the staff liaised with other professionals when needed. One relative commented, “Staff speak with the physiotherapist to help them understand what has been happening for [person].”

Staff supported people to manage their own health, care and wellbeing. The provider included information about people’s healthcare needs within assessments and reports. Managers told us they were in the process of updating this for specific people to make sure staff understood about different conditions as well as people’s needs and preferences.

People using the service and relatives explained staff alerted them and others to any changes in people’s health and when they were unwell. Relatives told us staff had responded appropriately when they had concerns about a person’s health.

The provider monitored people’s needs and wellbeing. Staff kept records about the care they provided. Managers checked these. Staff alerted managers when people’s condition changed. Managers regularly met with people and their families to review their care and gather feedback about their experiences.

People consented to their care and treatment. During the initial assessment of their needs, managers assessed people’s mental capacity to make decisions. They consulted with the person and their representatives. When people were able to, they had signed agreement to their care plans. For people who lacked the mental capacity to understand and decide about their care, the provider had liaised with their legal representatives and relatives to make decisions in their best interests. People told us they were asked to consent to their care. They explained staff offered choices. People told us they had agreed to their care plans.