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Inspection report

Date of Inspection: 26 September 2012
Date of Publication: 12 October 2012
Inspection Report published 12 October 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People told us staff asked them for their views about the care and the service provided by the home. Care plan records confirmed that people had the opportunity to regularly provide feedback. We saw that a senior manager from the organisation regularly visited the home and carried out checks of the quality of the service. During his recent visit he had asked people about their views of the service. The manager told us that she would be supplying people and their relatives with feedback questionnaires. People told us, “I have been told to regard it as my home”, “it’s very comfortable here, I am delighted”, and “we are asked how we are”.

Care and support records detailed all aspects of people’s lives and identified how staff should safely and effectively support people.

People confirmed that staff were approachable and they could talk to them about any matters to do with the home and these were responded to appropriately. The manager told us she spent time in the home talking with people about the service they received. We saw care staff constantly asking people how they were and we noted they responded quickly and appropriately when people requested anything.

The manager told us she had planned regular resident’s meetings. This meant people had the opportunity to express their views about the service and be informed about issues to do with the home.

Staff told us that regular staff meetings take place so they had the opportunity to communicate their views about the service and to discuss the care and support needs of people using the service.

The provider had auditing systems in place to assess and monitor the quality of the service provided to people.