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Inspection report

Date of Inspection: 26 September 2012
Date of Publication: 12 October 2012
Inspection Report published 12 October 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs

Reasons for our judgement

People who use the service indicated that they were happy with the staff that supported them. Staff responded promptly and respectfully when people asked for assistance. We noted that staff communicated by signs and gestures with a person using the service. This meant staff had a good understanding of people’s varied communication needs.

People spoke positively about the staff. Comments included “They (staff) are so kind”, “they help me” and “we are looked after very well”.

A visitor spoke very positively about the staff and confirmed they were kept well informed about the progress of the person using the service. The visitor told us “the staff are wonderful”, and “it is excellent here”.

The manager told us staffing levels in the home were based on the dependency needs of people. We were told that until early in the week of our inspection there had been three people using the service some of who had needed minimal support from staff. On the day of our inspection there were five people using the service. Two people were observed to require significant support from staff. There was one care staff and the cook on duty when we entered the home. The manager arrived at the home within a few minutes. She told us she was in the process of reviewing the staff numbers on each shift, and would be providing two care staff on duty during the day. The day following the inspection the manager confirmed that there were two care staff on duty and was confident that people’s needs were being met by sufficient numbers of skilled and experienced staff.

Staff confirmed they received the training and support they needed to carry out the roles and responsibilities of their job in caring and supporting people.