Whispers Care Solutions Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had systems and processes in place to assess and review people’s health, care, wellbeing and communication needs with them. Leaders were passionate about their service. They were open to providing support to anyone they felt the service could safely support, or learn to support, no matter how complex their support needs were. The provider kept the service’s capacity under review to ensure when they had new packages of care it did not compromise the care of people they already supported. The provider had different pre-assessment processes in place depending on the specialism of care they were providing to people. This meant they could tailor their approach to meet people’s specific needs. For example, for people being discharged from hospital into the community with rehabilitation support the provider had a specific team of care staff trained in rapid discharge who liaised with the person and their family to establish what support they wanted and needed. For people with complex care support needs the provider built a team specifically for the person with the person and their family.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. The provider’s clinical team supported people and their families to monitor people’s health so they could promptly respond to any signs of deterioration. This early intervention supported the reduction of hospital admissions for people. The service made sure referrals to appropriate health services were made quickly when people’s needs change and acted swiftly on their recommendations. The provider worked with families and schools to support children’s skills development or advocating for people to ensure they received the support they needed form health and social care professionals.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.