- Care home
Croft House Rest Home
We served a warning notice on Mr Sandeep Phull and Mrs Janet Hughes on 16 May 2025, for failing to meet the regulations related to safe care and treatment and good governance at Croft House Rest Home.
Assessment report published 19 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 2 to 7 September 2026. The service is a residential care home, providing support to older people, younger people, people who may be living with dementia, people with a physical disability, and people with a learning disability or autistic spectrum disorder. The assessment was undertaken to review compliance with the legal regulations. The provider was previously in breach of the legal regulations in relation to good governance, safe care and treatment, safeguarding, staffing and consent. Some improvements were found during this assessment, and the provider was no longer in breach of the regulations relating to staffing, consent and safeguarding. However, we found continued breaches of the regulations regarding good governance and safe care and treatment.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.
Improvements were required regarding the management of medicines and managing risk. There were enough staff to meet people’s needs, however there were some gaps in levels of training. The provider had a good learning culture and people could raise concerns. People were protected and kept safe from the risk of abuse. The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated.
People were involved in assessments of their needs, but processes needed to be strengthened to make sure care plans captured all relevant information, and that health conditions were monitored. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving between services. Staff made sure people understood their care and treatment to enable them to give informed consent.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing.
Staff provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Improvements were required to ensure effective governance and management of risk. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Managers worked with the local community to deliver the best possible care and were receptive to new ideas.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
During the assessment we spoke with people who lived at Croft House Rest Home, and their relatives. All feedback we received was very positive. People felt safe and well cared for, 1 person said, “Staff are very helpful, they go above and beyond in a calm and relaxed way.” A second person said, “The staff will do anything for you, and I have everything I need.”
People said staff seemed experienced, knew their needs well, were well trained and they felt confident during care tasks.
People’s rooms were maintained to a high standard and we were told rooms were cleaned daily. People really enjoyed the meals provided, they had different choices, and portion sizes were plentiful. People were supported to stay active and stimulated through different activities both in and outside the home.