Archived: ION Pinewood

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness and compassion. Staff treated people as individuals and provided support and care. People had choice in their care and treatment. The service supported staff wellbeing.

At our last assessment, we rated this key question as Good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

During the on-site inspection we did not undertake any journeys or observe staff providing patient care. When we spoke with crews, they showed a genuine warmth towards their patients and were committed to providing compassionate, high-level care. We were given examples which highlighted this. For example, the secure mental health transfer team were proud to tell us there had been no use of restraint when transporting patients which they contributed to their training, professional skills and experience.

Staff told us they liked working for the service and that they felt supported by leadership. The provider had multiple forms of communication with staff, including the opportunity for feedback. Staff felt confident to raise concerns and that they would be listened to.

Leadership appeared to care for staff wellbeing and supported staff. Opportunities were provided for progression within the organisation. Staff told us they were supported to attend training and courses.

We reviewed staff surveys which showed mixed reviews regarding feeling valued and managers taking interest in their wellbeing. Most staff reported they could talk openly to their manager about issues and the majority of staff said they would recommend iON as a care provider to friends/family.

There were staff surveys in place to deliver feedback to the provider. Some staff concerns were raised at an engagement session between the multiple service locations. The senior leadership feedback was communicated through a newsletter addressing concerns staff had raised in the response.

The service offered staff benefits and rewards, including access to digital discount platforms and private health insurance. The staff wellbeing application provided staff opportunities to access multiple supports such as personal finance support, mental health services and access to a 24-hour GP.