Fixby Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question as good. At this assessment the rating has remained a good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 85 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People were encouraged and supported to maintain family and important relationships.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Our observations confirmed staff’s approach was empowering, people’s views mattered and they were listened to an included. Staff celebrated down’s Syndrome Day, and all wore odd socks on the day. There were regular meetings between people and staff where people could discuss their care and support, any changes and their future aspirations”.

The service was exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. The service had set up a craft company where people living in various services would make craft items and sell them at various markets. Any profits would be shared annually between people. Fund raising events are regular and led by a person living at the service. They are encouraged to come up with ideas and are then supported with various fund-raising events and choose different charities to support. Events have included charity walks in fancy dress, collecting at local supermarkets and a person dressing as a can of baked beans and been immersed in a bath full of beans. Events have raised considerable sums of monies for chosen charities.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People told us they felt safe and well looked after and staff responded to requests and ensured their needs were met. We observed staff responding to people’s needs timely and communicating positively and offering assurances and managing individual anxieties and distress.

The service always cared about and promoted the wellbeing of their staff and was exceptional at supporting and enabling staff to always deliver person-centred care. The service has an allocated staff member in a health and wellbeing role, and a mental health champion role. The staff in these roles have received relevant training. They arrange regular meetings with staff members to discuss staff wellbeing, mental health, support and provide information to staff. The service has a staff space with a wellbeing corner in the summer house which allows staff some quiet time to reflect. Wellbeing information is readily available and includes counselling and mental health support services both internal and external for staff. All staff we spoke to were positive about the support offered to ensure their wellbeing. Comments included, “Staff and managers work well together, we work as a team for the people we support, and we are all like a family. Nothing could be improved; I love my job and working here and there is nothing I would change.”