66 Park Lane

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out this inspection from 8 May 2025 to 16 May 2025. The service is a residential care home providing support to people with a mental health condition. There were 3 people living in the home at the time of our inspection. We inspected the service in response to information we held and the length of time from our last inspection. This service had previously been rated good. We assessed 33 quality statements. The provider was highly motivated to maintain a high level of care to people. People were protected and kept safe.People’s health conditions and associated risks were assessed and managed safely. Staff were recruited safely and received appropriate training and supervision. Staff were trained to raise and respond to safeguarding concerns both internally and to external agencies. The service was clean and well maintained. Medicines were stored, documented, and administered safely. People’s needs were assessed and reviewed. People were supported by staff who treated them with kindness and respected their dignity. Staff ensured people’s care and support met individual needs and preferences. There was a system in place for responding to concerns or complaints. A dedicated management team led the service. Staff were able to raise concerns and told us managers were approachable and supportive.

People's experience of this service

We spoke with 1 person who told us they liked their staff team and felt staff kept them safe. We observed people were given choices. We also observed a person raising concerns with staff and staff managing the concern appropriately.