- Care home
Manton Heights Care Centre Also known as Ranc Care Homes Limited
Assessment report published 16 June 2026
Contents
Ratings
Our view of the service
Assessment activity began on 14 April 2026 and ended on 8 June 2026. We visited the service on 14 April 2026 and 12 May 2026.
Manton Heights Care Centre is a care home for up to 91 people, some of whom live with dementia or brain injury. At the time of this assessment, the service supported 51 people in the main building and 11 people in the Acquired Brain Injury (ABI) unit. At our last assessment the provider was in breach of regulations in relation to safe care, safeguarding, premises, dignity and respect and governance. At this assessment they were no longer in breach although further improvement was needed in some areas.
The service had systems in place to support safe care, although some improvements were needed to ensure these were applied consistently. There were times where incidents were not clearly recognised or reported. Records did not always fully show how risks and outcomes were monitored. Some environmental risks were not addressed as quickly as they should have been. Medicines were generally managed safely, but some areas required strengthening. The provider was aware of these issues and took action during the assessment to improve oversight, reporting, staff practice and documentation.
People received kind and person‑centred care. Staff knew people well and supported them in ways that respected their dignity, independence and preferences. Staff worked well together and there were enough skilled staff to meet people’s needs. People were supported to access healthcare and maintain their wellbeing, with staff responding appropriately when needs changed.
The ABI unit demonstrated particularly strong practice, with a clear focus on rehabilitation and helping people regain independence. Staff worked closely with families and professionals to provide joined‑up and consistent care.
Leadership had improved under the new manager. Staff felt supported and able to speak up. The manager responded positively to feedback and took prompt action to address issues identified during the assessment.
People's experience of this service
People mostly had positive experiences of the care and support they received. They felt safe and were supported by staff who were kind, respectful and knew them well. People said staff treated them with dignity. They took time to understand their needs, preferences and what was important to them. Relationships between staff and people were warm and caring, which helped them feel comfortable and valued.
People were involved in decisions about their care and felt listened to. People and their relatives said they could raise concerns. Most felt confident the manager would take these seriously. Staff supported people to stay independent. They encouraged people to make choices about their daily lives, including how they spent their time. There were a range of things for people to do. However, some people felt bored or lonely at times, especially when lifestyle staff were not on duty.
People were able to maintain contact with family and friends, and Staff supported them to access healthcare when needed. Most people felt staff responded quickly when they needed help and paid attention to their wellbeing. Staff understood people’s health and care needs and worked with healthcare professionals to make sure people received the right support. People living in the ABI unit described particularly positive experiences, with support focused on helping them regain skills and independence.