- Care home
Wey House Nursing Home
Assessment report published 23 May 2025
Contents
Ratings
Our view of the service
Date of Assessment: 2 April to 15 April 2025. We visited the service on 2 April 2025 and 10 April 2025
Wey House Nursing Home is a residential care home providing personal and nursing care. It is registered to provide accommodation and care to up to 31 people. At the time of our inspection there were 25 people living at the home.
The home specialises in the care of people who have a brain injury or complex neurological health care needs. The home is also registered to support people who have a learning disability.
During our visits we were able to carry out observations in communal areas and speak with people, staff and visitors. We undertook this unannounced responsive assessment due to concerns raised about the service in relation to medicine management, the rapid turnover in managers and staff skills.
At our last inspection the service was rated good, at this assessment the service has remained good.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service is larger than current best practice recommendations,
but the principles and values of Registering the Right Support and other best practice guidance were carefully considered by the provider. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice, and independence.
People were supported to be safe and were supported with the risks they faced. There were enough staff with the right skills, qualifications and experience. Staff were supported and had received mandatory and specialist training to support people’s needs.
Improvements were implemented to ensure medicines were managed safely, and people received their medicines as prescribed.
There were enough staff on duty with the skills required to meet people’s needs. Staff were safely recruited and received an induction and ongoing training to make sure their skills were appropriate and up to date.
After numerous management changes at Wey House Nursing home, we found there was good leadership and management at the home. Communication was improving with people, relatives and staff. Staff were more confident in the management of the home and were working with them to implement changes.
The provider had an effective governance process to ensure continuous improvement.Audits undertaken were effective in identifying and addressing areas for improvement. The provider had an effective system to investigate and learn from incidents and concerns. The team worked with people using the service, those close to them, and other professionals.
The registered manager, clinical lead and operations manager worked well together, and each had their roles and responsibilities. They were keen to provide the best possible service to people. They were working with staff to improve the culture at the home. Learning was shared to improve the service and help mitigate future risks.
People and relatives spoke positively about the new management team, who promoted a positive, caring culture. However, they expressed caution as there had been a lot of changes in the management team over the past few years.
People's experience of this service
People and relatives were happy with the care they received and said they felt safe and well looked after. People and relatives, comments included, “Definitely feel safe here”, “Management and staff, who care, ethos is great” and “Feel really well cared for. It’s alright I feel well cared for.”
Some people could not directly tell us about their experience. We used observation to assess their experiences of care. This approach showed people were included and listened to and staff consistently interacted positively with them.
People received personalised support from staff who knew them well and treated them as individuals. There was a calm and relaxed atmosphere at the home and people appeared comfortable with the staff who supported them. We observed staff encouraging people to be as independent as possible in a variety of tasks. One person commented, “It’s a good place to live. The staff are OK.”
People were cared for by sufficient staff, with the skills required to meet their physical needs. Improvements had been made to systems and processes to prescribe, administer, record and store medicines safely
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. The service worked well with other agencies to do so.
People’s care records on the provider’s new electronic care system helped them get the support they needed because it was easy for staff to access care records.
People lived in a home where the registered manager and clinical lead were visible and approachable. People and visitors said they would be comfortable to make a complaint or raise any concerns. There were a number of audits in place to identify shortfalls and make improvements.