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Inspection report

Date of Inspection: 18 March 2013
Date of Publication: 3 May 2013
Inspection Report published 3 May 2013 PDF | 77.37 KB

Overview

Inspection carried out on 18 March 2013

During a routine inspection

During our visit, we reviewed three care files; spoke with one of three people in residence, and two staff. This allowed us to observe the interaction between staff and people who use the service; specifically to arrive to a view regarding how the provider involved people in their care and whether people experienced safe care from competent staff, including protection from abuse. In all these areas we noted there was good practice.

We saw that people’s privacy and dignity was respected and there was evidence they were involved in their care and received safe and appropriate care from competent staff. This was affirmed in the feedback we got from people during the course of our inspection. We asked a number of questions; including ‘What do you like most about the way staff support you?’, prompting a number of responses; “Staff are very good”; “If you have an appointment to go to hospital staff are always there to support you” and “they respect my privacy. They knock on my door before they enter”. We found this positive feedback was consistent in all the other standards we inspected.