Priory Supported Living London & Home Counties

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

The last rating for this key question was good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff assessed people’s needs and choices to make sure care was planned in a person-centred way. People and their relatives told us they were consulted during assessments and reviews. Their comments included, “I am involved in meetings and developing the care plans” and “I go to all the reviews. Staff ask for my views.”

Assessments and care plans were regularly reviewed and updated.

The provider made sure people received evidence-based care which reflected good practice. Staff undertook a wide range of training. This included training about people with a learning disability and autistic people. Staff told us this training had helped them to understand more about their roles. One staff member told us. “This training significantly improved my understanding and helped equip me to better understand [people].” Another member of staff explained, “I did a deep dive into the needs of individuals with a learning disability. This has helped me develop communication strategies.”

Staff took part in regular meetings to discuss good practice and share their experiences. Some staff were designated ‘champions.’ These staff took part in additional learning to help them understand about specific areas of care and support. They used their knowledge to support other staff to follow best practice.

Staff worked well with each other, relatives and external professionals. They shared information when needed and had good systems for supporting each other to meet the needs of people using the service. Staff told us there was good teamwork and support from managers. There were regular team meetings and systems for staff in different schemes to communicate with each other and share ideas. One staff member commented, “My team and manager are approachable and always willing to help, whether I need advice on handling a situation or support with my wellbeing.”

Relatives told us communication was positive. Their comments included, “We are a team, and we really appreciate the way they care for [person]” and “Staff speak to other professionals and attend meetings. They support [person] to attend appointments.”

External professionals told us communication with staff was good. Their comments included, “Staff work well with me. They consistently provided the necessary information and followed guidance” and “[Staff and managers] are able to provide updates about [people using the service] and any requested information or documents.”

Staff supported people to have healthy lives. Staff worked with external professionals to assess, plan for and monitor people’s healthcare needs. They supported people to make healthy choices and manage their weight. Staff were able to tell us about people who had improved their health, weight and lifestyle since moving to the service.

Some people were being supported to recover from their addictions or poor mental health. The staff had a good understanding about their needs and provided person-centred support.

People and their relatives confirmed staff supported them to access healthcare appointments when needed. They liaised with professionals and advocated on people’s behalf.

Staff monitored outcomes for people. They helped people plan personalised objectives. Each person had a key member of staff who supported them to review their progress in meeting these.

Staff monitored people’s health, wellbeing and emotions to help make sure they were receiving the right support. This included monitoring people’s mental wellbeing and any incidents where people became upset or distressed. They shared information about physical and mental health with relevant professionals to ensure people were receiving the right treatment for them.

The provider ensured people consented to their care. People confirmed this and told us staff respected their wishes. Staff discussed information, such as care plans with people, so they could contribute their views and consent. For people who lacked the mental capacity to consent to more complex decisions, the provider discussed these decisions with people’s representatives so that decisions could be made in their best interests.

Staff undertook training about the Mental Capacity Act 2005 and were able to tell us how they applied this at work to ensure people’s rights were respected.