Dignified Homecare Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment, we rated this key question good. At this assessment, the rating has remained good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People were treated with kindness, compassion and respect. Staff cared for people in a warm, friendly and patient manner and took time to understand their individual preferences and needs.

People and their relatives spoke positively about the care provided. They told us staff were caring, attentive and treated them with dignity. A relative said they felt their family member was supported in a respectful and considerate way.

Staff demonstrated an understanding of the importance of promoting dignity. They explained how they maintained people’s privacy during personal care, including closing doors and curtains, covering people appropriately and ensuring care was delivered discreetly.

Staff encouraged people to make choices about their daily routines and respected their decisions. This approach promoted person-centred care and upheld people’s dignity. A person told us, “Yes the carers always give me a choice.”

The provider treated people as individuals and made sure people’s care and support met people’s needs and preferences.

Staff treated people as individuals and tailored care and support to meet their personal needs, preferences and choices. Care plans reflected people’s personal histories, interests, routines and goals, and these were regularly reviewed to ensure they remained up to date.

People told us they were supported in ways that mattered to them. Staff respected their likes, dislikes, and individual routines. A person said they felt listened to and that staff understood what was important to them.

Relatives also told us that the service recognised the uniqueness of each person and that care was not delivered in a “one-size-fits-all” manner. Staff encouraged people to make decisions about their daily lives, promoting independence and autonomy.

Staff demonstrated an understanding of person-centred care principles, adapting their approach to ensure that each person felt valued and respected.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to maintain independence and have choice and control over their daily lives. Staff encouraged people to make decisions about their routines, meals and personal care, supporting them to live as independently as possible.

Care plans were person-centred and included information about people’s preferences and goals, which staff used to guide their support. People told us they felt empowered to make choices and that staff respected their decisions, even if these differed from what staff might have suggested.

Relatives confirmed that people were encouraged to retain as much control as possible and that staff promoted independence in ways that were safe and realistic. Staff demonstrated a commitment to enabling people to participate in decision-making and to express their views.

The service balanced safety with autonomy, ensuring that people were supported to take reasonable risks in order to maintain independence and enjoy a good quality of life.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff responded promptly to people’s immediate needs and were attentive to changes in their health, wellbeing or circumstances. People told us they felt confident that staff would act quickly if they needed support.

Systems were in place to ensure urgent requests for assistance were addressed efficiently, whether through direct contact with staff, digital communication, or phone calls. Staff demonstrated an understanding of their responsibility to prioritise care according to need.

Care records included information to guide staff in responding appropriately to sudden changes, such as symptoms of illness, falls, or other urgent situations. Staff knew how to escalate concerns to the registered manager or relevant healthcare professionals when necessary.

Relatives confirmed that staff were responsive and acted swiftly when a person’s needs changed, providing reassurance and timely support. This approach helped maintain safety, wellbeing, and confidence in the service.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The service promoted staff wellbeing and provided an environment where staff felt valued, supported, and enabled to deliver high-quality care. Staff told us the registered manager was approachable and responsive, and that they felt comfortable raising concerns or seeking guidance.

Staff received training and ongoing professional development relevant to their roles, including mandatory training, role-specific updates, and refresher courses. Regular supervision and appraisals were in place to support staff in their roles, reflect on practice, and identify learning needs.

The provider encouraged open communication and fostered a culture of teamwork, recognition, and mutual respect. Staff reported feeling motivated and confident in their roles, and that their wellbeing was prioritised, including access to support for both physical and mental health.

The management team monitored staffing levels to ensure people received consistent care and that staff were not overworked. This helped staff maintain energy, focus, and morale while delivering person-centred care.