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Inspection report

Date of Inspection: 28 September 2012
Date of Publication: 26 October 2012
Inspection Report published 26 October 2012 PDF | 95.52 KB


Inspection carried out on 28 September 2012

During a routine inspection

We spoke with three people who use the service. People told us that they were happy with the care and support provided. Comments were generally positive and included "Yes, its fine here" and "I like it here, the staff are very nice." Three people spoken with suggested that they felt safe and that, if they had any concerns or worries, they would discuss them with a member of staff.

We found that further improvements were required by the provider for people who use the service to have their capacity assessed. We also found that arrangements for the safe storage and recording of medicines required strengthening. Further development is required to ensure that the staff roster is an accurate reflection of all staff working at Hollyrose House and that there are sufficient staff on duty to meet the needs of people living there. Further improvements were required for all newly employed staff to receive an induction. In addition we found that not all staff had up to date training in core subject areas. Care plan records require further improvement and development so as to ensure they were accurate and fit for purpose.