Castle Medical Group

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.
The service had arrangements in place to promote people's privacy and dignity, including a dignity and respect policy, chaperone arrangements and a zero-tolerance approach to unacceptable behaviour. Staff understood the importance of maintaining people's confidentiality and respecting their privacy.
Staff recognised the importance of providing care that considered people's individual needs and circumstances. Additional support was considered for people who were vulnerable, including those approaching the end of their life, through care planning and home visit arrangements where appropriate.
Patient feedback was positive about the care they received. Results from the 2026 GP Patient Survey showed the service performed above the national average in several areas relating to kindness, compassion and dignity. For example, 95% of respondents said the healthcare professional they saw or spoke to treated them with care and concern, compared with the national average of 86%. In addition, 96% of respondents said the healthcare professional was good at listening to them, compared with the national average of 87%.
These findings demonstrated that people were treated with kindness, compassion and respect and were supported to be involved in decisions about their care and treatment.
 

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.