- Care home
Dignity Residential Care Home
Assessment report published 29 April 2026
Contents
Ratings
Our view of the service
Date of assessment: 8 April to 15 April 2026. Dignity Residential is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this assessment. The service can accommodate up to 12 people. At the time of the assessment there were 12 people using the service.
The home kept people exceptionally safe. The whole staff team had a culture of learning to drive improvements.
People’s needs were assessed in depth prior to admission and were continually reviewed to ensure staff had up to date knowledge to support people effectively. People felt safe in the home and were supported by a skilled and knowledgeable staff team. People were supported with their medicines by appropriately trained staff.
Staff were provided with relevant training and supervision, so they had the skills they needed. Staff were aware of their responsibilities in keeping people safe. Staff delivered care in line with best practice and staff were extremely observant and effective at monitoring any changes to people’s presentation and promptly escalated these to achieve good outcomes. Staff listened to people and acted promptly on any feedback. The home had positive working relationships with other healthcare professionals to ensure people were receiving the appropriate healthcare when required.
The staff team were extremely kind and caring; they supported people with patience and dignity. They knew people well and interacted with them in a personalised and individualised way. People were put first and chose how to spend their day, with a variety of activities within the home.
The home was kept very clean and there was a strong focus on infection prevention and control.
The registered manager was a capable and compassionate leader, and the staff team and people living at the home found them to be approachable and caring. They led by example and were always striving to improve care delivery.
People's experience of this service
People consistently described a highly positive experience of living at the home and spoke with warmth and confidence about the care and support they received. One person said they were “very happy” and had lived at the service for a long time. Another person said they felt safe and cared for, particularly during the night. Staff were repeatedly described as friendly, kind and caring, and people said they felt comfortable approaching them if needed.
People felt supported to maintain a high level of independence. One person explained that they did not require personal care and were able to look after themselves, with staff respectfully supporting them only where needed, such as preparing meals. This approach helped people retain control over their daily lives and promoted dignity and independence.
Feedback about food was consistently positive. People said the food was nice, that there was enough of it, and that choices were available. One person said, “Couldn’t complain [about the food],” and others said they were happy with both the quality of meals and the overall dining experience.
People were supported to pursue their individual interests and maintain meaningful routines. This included reading independently in their room, watching television in communal areas, and enjoying specific programmes such as news, football and rugby. People described shared interests with other residents, including watching sports together, which supported positive social interaction.
A range of activities was available within the home, and people spoke positively about these. Strong family relationships were actively supported and maintained. People described regular visits from relatives and being supported to go out into the community, including going out for meals and visiting relatives living elsewhere. This helped people remain connected to family life and maintain a sense of normality and belonging.
People said they felt safe, respected and valued as individuals. Even where people found it more difficult to communicate with other residents, they described feeling content and well supported, with staff ensuring their emotional wellbeing and social preferences were understood and respected. People said they had no complaints and felt confident in the care provided, reflecting a positive, compassionate culture within the home.