The Meadows

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices, and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.Care plans captured people’s preferences and choices. Staff were familiar with people’s needs and were able to tell us how people liked to be supported and knew them well. A staff member told us, “We try to get people out of their comfort zones and try new things, [person] like to look at same shops when we are out, but I encourage [person] to try somewhere new, saying you may be missing out.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.Staff understood the importance of working with professionals to ensure people’s needs were met. This included access to GP’s, specialist epilepsy nurses, and physiotherapist.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.Staff were able to communicate with people effectively and help them make their voices heard. For example, staff knew people well and gave them time to be able to communicate their wants and needs effectively.Relatives told us that they were kept updated with the care of their loved one. One relative told us, “They keep us informed about [person], if [person] is feeling poorly and needs to go the doctors.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. For example, relatives were given the opportunity to feedback via a survey. One relative told us, “I know the manager and [person] are quite easy to talk to. They give us a ring every now and then.”

The provider made sure that people could access the care, support and treatment they needed when they needed it. We saw evidence that staff supported people with obtaining external health care professional input when needed. A relative told us that [person] would see their GP if they were not feeling well, and that they would be kept up to date with any changes by the staff.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff had completed training in equality and diversity to understand and reduce inequalities or prejudices that effected outcomes for people. Feedback from people and relatives showed that people felt safe and well supported.A relative told us, “[person] wishes are accommodated. [Person] is happy there.”

People were not always supported to plan for important life changes, so they could have enough time to make informed decisions about their future.The Meadows supported people in long term rehabilitation. People’s long-term goals were not documented in their care plans, which meant that peoples goals and aspirations were potentially not supported by the service.One person told us, “I would really like to live on my own.”